VFS Global Insights

Making public outsourcing work

Leveraging VFS Global’s unmatched experience of twenty years of engaging with world governments, these are some best practices that ensure outsourcing becomes a success story in business-to-government and public-private partnerships.
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Elevating Trust with Secure Data Practices in the Visa Outsourcing and Citizen Services Space

With a plethora of sensitive data at stake, advanced encryption technologies emerge as pivotal guardians of confidentiality.
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Elevating employee experience to human experience

Due to the rise in remote working during the pandemic, employee experience has been elevated to human experience, from professional circumstances at the workplace to personal matters at home.
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How AI Voice Technology can revolutionise travel

The increased digitisation of cross-border mobility & international migration by authorities worldwide has paved the way for the use of AI. What has caused interest that ends up making a case for and against AI?
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Riding the ESG wave: embedding sustainability for a green economy

Across the world, brands have a significant influence over their internal and external stakeholders, giving them the power to drive real change.
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Enhancing border management systems using Artificial Intelligence

The increased digitisation of cross-border mobility & international migration by authorities worldwide has paved the way for the use of AI. What has caused interest that ends up making a case for and against AI?
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Customer-centricity is imperative for every business, even market leaders

Technology has transformed customer experiences. Until a few decades ago the concept largely meant in-store interactions with customers.
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